iYogi, the on-demand tech services company with a unique global delivery model, today announced a three-year contract worth $50 million with Ventura (subsidiary of Next PLC), a certified provider of superior outsourced support services. The strategic agreement leverages iYogi’s unique Global Delivery Platform created for rapidly scaling its tech experts, while delivering on the highest resolution rates and customer satisfaction benchmarks in the industry. Ventura’s dedicated center for iYogi in Pune will hire, train and deploy more than 1000 highly experienced and proficient security support tech experts.
iYogi will leverage proven methodology and processes for quicker ramp-up to address the accelerating need for technical support. The company is partnering with Ventura with the aim of expanding iYogi’s geographic footprint and its security services to protect consumers and small businesses from growing threats of online viruses and spyware. Ventura is among the fastest growing providers of its kind with over 8,000 employees world-wide and a growing base in Pune, India billed as the foremost IT-enabled services hub in the world.
iYogi’s Global Delivery Platform provides a scalable architecture for seamless integration across multiple service delivery locations and customer touch-points. iYogi’s security services practice works with leading providers of anti-virus and anti-spyware products to meet the growing challenge of an open online ecosystem. With more than 100,000 annual subscribers and thousands of single incident sessions every day on a 24/7 basis, iYogi has built a specialized capability that addresses the security requirements for consumers and small businesses.